Hitachi Service & Support

Customer Support Engineer(1) 客户支持工程师(1)

Job Description

• Provide technical support and technical/products training to ODM/OEM customers.
• Analyze application and quality issues of hard disk drive in customers.
• Perform failure analysis at customer sites and consolidate quality report
• Monitor customer quality trend in the customer factory and develop quality improvement process
• Support Sales team to promote/design-in HGST products to customers.

Job Requirements

• Bachelor degree preferably in Electronic Engineering or Computer Science
• More than 2 years working experience as Customer Technical Support or IT related design (R&D) experience.
• Good presentation and communication skill
• Fluent spoken and written English
• l Familiar with PC hardware, software and PC architecture.

How to Apply

• Submit resumes (soft copy in both English and Chinese) to china.jobs@hitachigst.com
• Include the job requisition number and position title in the subject line of email.
• If you are not applying for a specific job, please include your skill/technical discipline on the subject line of your email.
• You will be contacted only if there is interest in proceeding with an interview.
• If there is no initial job match, your resume will remain in our active database for a period of three months

Customer Support Engineer(2) 客户支持工程师(2)

Job Description

• Manage quality incidence and coordinate with company supporting resource worldwide for quick resolution.
• Assure customer satisfaction through professional customer support services.
• Perform failure analysis at customer sites and consolidate professional quality report.
• Monitor customer quality trend, analyze and recommend corrective action.
• Manage business partner to improve overall service to end customers.
• Frequent travel to customer sites in China region is expected.

Job Requirements

• Bachelor degree preferably in Electronic Engineering or Computer Science
• More than 3 years working experience as Customer Technical Support in HDD is preferred.
• Leadership and good presentation skills
• Fluent spoken and written English and Putonghua
• Familiar with PC software such as Word, Excel, PowerPoint and DOS.

How to Apply

• Submit resumes (soft copy in both English and Chinese) to china.jobs@hitachigst.com
• Include the job requisition number and position title in the subject line of email.
• If you are not applying for a specific job, please include your skill/technical discipline on the subject line of your email.
• You will be contacted only if there is interest in proceeding with an interview.
• If there is no initial job match, your resume will remain in our active database for a period of three months

Customer Technical Support Engineer 客户支持工程师

Job Description

• Manage quality incidence and coordinate with company supporting resource worldwide for quick resolution.
• Assure customer satisfaction through professional customer support services.
• Perform failure analysis at customer sites and consolidate professional quality report.
• Monitor customer quality trend, analyze and recommend corrective action .
• Manage business partner to improve overall service to end customers.
• Frequent travel to customer sites in China region is expected.

Job Requirements

• Bachelor degree preferably in Electronic Engineering or Computer Science.
• More than 3 years working experience as Customer Technical Support in HDD is preferred.
• Excellent communication skills.
• Good English capability in terms of writing & speaking.

How to Apply

• Submit resumes (soft copy in both English and Chinese) to china.jobs@hitachigst.com
• Include the job requisition number and position title in the subject line of email.
• If you are not applying for a specific job, please include your skill/technical discipline on the subject line of your email.
• You will be contacted only if there is interest in proceeding with an interview.
• If there is no initial job match, your resume will remain in our active database for a period of three months