Support for hard disk drives, including RMA and warranty support, may be provided by IBM or HGST.
Drives supported by IBM have an IBM FRU number. These drives may have IBM or HGST branding.
Finding and Identifying an FRU Number
You can find the FRU number on the sticker on the top side of the drive. It is a combination of numbers and letters and is seven characters in length. The third character will be a letter (“FRU xxaxxxx”).
Note: your actual label may not appear exactly as shown.
If your hard drive has an IBM FRU number, please contact IBM for support information.
If your hard drive does not have an IBM FRU number, it may be supported by HGST, even if it has IBM branding.
Check to see if your warranty is covered by HGST.