Support | About Hitachi Global Storage Technologies' warranty process

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About Hitachi Global Storage Technologies' warranty process

	Before returning your hard drive...
	Many hard disk drives are returned as defective but when the returned drives are tested, they test OK. Before requesting a return material authorization (RMA), please review the following topics to see if the problem can be corrected.

	If possible, use the Drive Fitness Test first to determine if the drive is functional. Review the installation checklists if this is new installation. Review installation and integration tips for possible solutions to the problem. Review the Potential data loss or system hang during system shut down topic. In certain conditions this problem can make the drive appear to be defective. Read about our warranty process to review the general terms of your hard drive warranty.

	Quick warranty check
	Continue with return material authorization (RMA) request

Separate path for resellers: If you are a reseller, please register on the Partners Technology Portal to process your return requests.

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