Troubleshooting IDE drive problems
for the MacintoshT operating system

Are the jumpers and cables connected correctly? Yes - The drive is most likely defective.  Continue with RMA process to determine if the drive is still under warrranty. No - If you found a problem with the jumpers or connectors, return to Step 1 to verify that you corrected the problem.

How to check

You can view the jumper information online.  Click here to go to the hard disk drive table, then select your drive by product name or model. Click on the jumper settings and configuration when you are on the home page for the hard disk drive.

Additional information:

• ATA/IDE Installation Checklist
• SCSI Installation Checklist