There are several factors
that may influence the time it takes to transfer your data:
A drive in an external enclosure, connected through USB
ports, will have a slower transfer rate than drives connected
internally. A drive attached to a USB 1.1 port operates much
slower than when attached to a USB 2.0 port. The transfer rate
specifications are as follows:
USB
1.1 12 Mb per second
USB
2.0 480Mb per second
Larger files will take longer to transfer
Running other applications during the transfer process
may cause the transfer to take longer
What is the proper
procedure for disconnecting my USB Storage product?
A:
Within Windows:
Double-click on the “Safely Remove Hardware”
icon in your system tray (right-click and selecting “Safely
Remove Hardware” does the same)
Select the device (Easy Drive) to be removed from
service
Select “Stop”
Select “OK”
Select “Close” to complete the process
Alternatively, single-click on the “Safely Remove
Hardware” icon in your system tray and select the
appropriate device from the pop-up dialogue
Wait for the drive activity light to stabilize
Power-off and/or disconnect the drive.
Within the Mac OS: Drag the
drive icon into the Trash icon and wait for the drive activity
light to stabilize. Power-off and/or disconnect the drive.
Once the backup software has
been installed, pressing the button will initiate a previously
configured scheduled backup. If you have not previously configured
a scheduled backup, a “personal documents” project
will be created. This will backup the files according to the
current categories setting. In the OPTIONS dialogue, you can
define which drives are selected, and the application will scan
files that are supported in these selected drives and then perform
the backup based on these selections. It is an incremental backup.
I have already performed a
backup, now when I enter the backup software it is not listed.
What is wrong?
A:
It is possible that the drive
letters have changed on your system. If the drive letter has
changed you would need to change the drive letter back to the
initial drive letter that was used when setting up the Total Media
Backup.
I would like to buy the
portable USB storage device, but my laptop has USB ports on either
side of the laptop. Will the Y cable reach if my laptop has
separate USB ports on both sides of my laptop?
A:
If the Y cable does not
reach, you can try using a USB extender cable. Under no
circumstances should you plug one side into a laptop and one side
into another laptop, desktop or USB hub. Both ends of the Y cable
need to be plugged into the same system.
I have a portable USB
Storage device and I hear clicking noises. What is wrong?
A:
It may be that you do not
have enough power supplied to the drive. Make sure you have both
ends of the Y cable connected to your system, so that you are
receiving enough power to the drive.
Why does the backup appear
to stop responding in the middle of the backup?
A:
This is typically caused by
trying to backup files larger than 4 GB. Since the drive is
formatted using the FAT32 file system, and due to the FAT32 4GB
file size limitation, these files cannot be backed up and the
software will appear to stop responding. To correct this problem,
the drive will need to be reformatted / repartitioned. On Windows
systems this can be done in the “disk management”
application. For Mac OS the “disk utility” program is
used. Here is a link to our partitioning and formatting guide that
is available on our website:
Be sure to backup any data on
the drive, as well as the Total Media installation software,
before attempting to repartition and format the drive. You may
also contact our support center for more assistance with
repartitioning and reformatting your drive:
Phone: 888-426-5214;
Email: support_usa@hitachigst.com
My drive seems to run fine
while it is working. When the drive is no longer being used by a
program it disconnects from the system and cannot be accessed
until it re-connects on its own or is turned off and then on
again?
A:
We continue to investigate
this behavior, however we have not identified a cause. Some items
to verify on your system set-up include:
Use of a USB hub. The USB hub may not be providing ample
USB signal quality to the device. It is recommended you directly
attach the USB drive to your system.
Use of alternate cables. Please ensure you are using the
USB cable and power supply which were included with the drive.
Power management settings. The Operating System may be
turning off the USB ports as a part of power management. Please
review your system's power management settings.
System set-up or previously installed software. There
may be an application running on your system that may be causing
the USB device to disconnect.
Updates. Ensure you have the latest windows updates and
USB drivers.
If you have verified the items
above are not the issue and your drive is still within the
warranty return period, you may want return the drive to the place
of purchase for a refund. A replacement drive may exhibit the same
behavior.
The drive ships
pre-formatted using the FAT32 file system. If you are unable to
‘see’ the drive within “My computer” (or
on the Mac desktop), troubleshoot the issue using the following
procedure:
First, verify that the USB cable on the drive is connected
to a USB port, power is applied and the power switch is set to
‘on’ (if using the External USB drive). If possible,
verify the hardware integrity by trying another USB port
connection (do not use the USB ports on your keyboard or monitor),
or by attaching it to another computer.
Note on Portable USB Storage product: The USB ports
on some notebook PCs supply insufficient power for the drive to
spin up. This results in the drive being undetected by the
operating system. Ensure the system is supplying secondary power
by using both USB cable connections to your notebook PC. In
addition, ensure your notebook PC is using AC power. If your
notebook PC battery is low, this could result in similar symptoms.
Second, ensure all operating
system updates are applied.
In Windows OS: Select “Windows Update” from
the Start menu (or IE Tools menu) and follow the instructions.
On a Mac system: Select “Software
Update…” from the Apple menu and follow the
instructions.
Next, in Windows OS, verify a
‘USB Mass Storage Device’ appears in Device
Manager under the Universal Serial Bus controllers section.
Also, verify the disk drive appears under the Disk drives
section.
Finally, verify the drive is
setup within the Disk Management utility in XP/2000/Vista
(or Disk Utility on a Mac). If the drive appears
unallocated, partition and format it by right-clicking on the
unallocated space and selecting New Partition. Within the
Mac OS, Initialize and Mount it using the Disk
Utility.
If problems persist, contact
the Hitachi Technical Support Center:
The External USB Storage and
Portable USB Storage products do not need additional drivers to
function in WinXP/2000/Vista, or the Mac system 9.2.2 or OSX.
These operating systems already include the drivers needed for USB
storage devices.
In Windows OS: As long as the operating system supports
48 bit addressing, the OS should not create a capacity limitation
on your drive. However, it is recommended to have the latest
service pack and any subsequent updates for your operating
system. (To update the operating system select the “Windows
Update” from the Start menu (or from the Internet
Explorer Tools menu) and follow the instructions).
Mac OS 10.3.x and earlier have a capacity limit of 128GB
using FAT32 formatted storage media. Changing the file system to
Extended resolves this limitation. OS 10.4.x does not
have this limitation on FAT32 formatted storage media. (To apply
the latest system updates. Select “Software
Update…” from the Apple menu and follow the
instructions).
Can I reformat the USB
Storage product to use my operating system’s native file
format?
A:
Yes, if you intend to use the
drive with a single system then you can reformat it to use the
operating system’s native file system; NTFS for
XP/2000/Vista and Extended for the Mac. The FAT32 file system is
compatible with both the Windows and Mac operating environments. It is recommended to backup the Total
Media backup software as well as any other data that you have
stored on the drive before reformatting the unit.In addition, the FAT32 file system has a
maximum of 4GB per file size limitation. If you have large files,
such as video files that are larger than 4GB, to backup, the drive
will need to be reformatted using a native file format compatible
with your operating environment and storage needs.
I attached the USB Storage
product to my Mac and it takes a long time to detect. Is this
normal?
A:
This is normal; it often
takes several minutes for the Mac OS to figure out how to handle
the FAT32 file system. To resolve this issue, access the Disk
Utility and Initialize the drive.
Can I use the USB Storage
product and the software in non-Windows-based operating systems?
A:
Certainly, you have the
option to use the USB Storage product with several operating
systems. You may need to reformat the drive to use a file system
supported by your operating system if it does not support the
FAT32 file system. However, the supplied backup software only runs
in a Windows or a Mac operating environment.
It is recommended to backup the
Total Media backup software as well as any other data that you
have stored on the drive before reformatting the unit.
I lost the back-up software
that was pre-loaded on my drive, how can I get a copy?
A:
The Technical Support Center
can send you a copy of the back-up software on a CD.
Please contact the Support Center via email or phone to receive
the software on CD.
Can I schedule a repeating
backup for the same day and time every week?
A:
Yes, after installing the
software, you should see a Total Media Backup shortcut on your
desktop and also in the quick launch section of your tool bar.
Double click this to launch the scheduler. Select “schedule
backup”. You will now be able to set up a recurring backup.
You will not need to press the button to have the backup run.
Can I stop a scheduled
backup before it is completed?
A:
Yes, you can stop a backup
during its operation by going into the “scheduled
backups” dialogue. Once you have launched the Total Media
backup application, select the “Backup” button, then
the “Scheduled Backup” option. When the
“Scheduled Backup” window opens select the backup you
wish to stop and select the ‘Stop’ button and confirm
you wish to stop the backup.
Once you have launched the
Total Media backup application, select the “Backup”
button, then the “Scheduled Backup” option. When the
“Scheduled Backup” window opens select the backup you
wish to delete and click on the trash can at the bottom right. The
scheduled backup will be deleted.
What method does the Total
Media Backup software use to identify which drive is the proper
backup target?
A:
Total Media Backup identifies
the drive by a special PID/VID (Product ID and Vendor ID). If
there is not an external hard drive detected by the application,
then it will backup to the My Documents (PC) folder or Documents
(MAC) folder.
I just did a backup and
cannot find the data. Where is it located?
A:
The data will be located in a
folder named as the date that the software was installed, followed
by a 0, 1, 2, etc. If you do not rename your backups, they will
all be named in this manner.
What is the difference
between a full and an incremental backup?
A:
Full Data Backup
Full Data Backup creates a complete backup of selected files. The
time required to back up files depends on the method you choose.
Full Data Backup takes longer to complete than Incremental Backup
because it backs up all the files you selected. However,
restoring files is quicker since it only has to recover the most
recent full data backup. Note: It is highly recommended that you use Full Data
Backup for your first backup.
Incremental Backup
Incremental Backup only backs up files that have been added or
changed since the last backup. Incremental Backup takes less time
than Full Data Backup but has a longer restore process because it
requires the original full data backup including each of the
successive incremental backups to obtain the complete set of
data.
The Total Media Backup
software is included on the drive in the Total Media Backup
folder. In order to backup your data you will first need to
install the software.
Double-click “Easy Drive” in the “My
Computer” window
Double-click the TotalMedia Backup™ folder
located in the main directory of the new drive.
Double-click on the folder that corresponds to your
computer, Mac or PC.
Double-click “Setup.exe” application to
begin the installation. Follow the on-screen instructions. When
installation is complete, you must restart your PC.
Select “Yes” on the information window to
restart your PC.
Launch the back-up software
which is now installed on your system as ArcSoft Total Media
Backup. The software will walk you through a short set-up process.
What is the warranty period
of the USB Storage product?
A:
The warranty period for the
USB Storage products (including the drive) is a one-year fixed
period beginning on your date of purchase. A valid proof of
purchase may be required. If you do not have a valid proof of
purchase, the warranty period will be measured from the date of
sale from Hitachi GST to Hitachi GST’s authorized
distributor.
Do I need to register my
USB Storage product for warranty?
A:
No, you do not need to
register the product for warranty. Warranty entitlement is tracked
using the serial number imprinted on the label of the USB Storage
product.
If the USB Storage product
fails, how do I get it replaced?
A:
If you are within your
retailers return period, please return your drive to them. If you
are outside your retailers return period, you can request a Return
Materials Authorization (RMA) on-line at:
http://www.hitachigst.com/warranty/jsp/arma31.jsp
When returning the External USB
Storage product, there is no need to return the USB cable or the
power supply.
All information is provided by Hitachi
Global Storage Technologies on an "AS IS" basis only. Hitachi makes
no representations or warranties, whether express or implied,
regarding the information, including the warranty of
non-infringement and non-interference and the implied warranty or
terms of merchantability, and fitness or use for a particular
purpose.
Use of information that is provided by
Hitachi is at the recipient's own risk. Hitachi provides no
assurances that any reported problems may be resolved with the use
of any information that Hitachi provides. By furnishing information,
Hitachi does not grant any licenses to any copyrights, trademarks,
patents or any other intellectual property rights.
Any trademarks and product or brand names
referenced in this document are the property of their respective
owners. Please consult your Hitachi product manuals for complete
trademark information.
Any references to third parties are
provided as reference only and are not recommendations of any
products by Hitachi. Hitachi makes no warranty, implied or
otherwise, regarding the performance or reliability of these
companies or products.
