| Q: |
How do I check to see if my Hitachi GST hard drive is in warranty? |
| A: |
To check warranty status of your Hitachi GST hard drive, please visit the Warranty/RMA section. Select your country and then enter the serial number and enter the challenge code. Then select the check warranty button. |
| Q: |
How to replace a Hitachi GST hard drive? |
| A: |
If you are experiencing problems with your drive or would just like to test the drive’s integrity, download and run the Hitachi Drive Fitness Test.
If possible, we recommend that you backup any important data before running the test. Run the quick test first. If you are experiencing problems, but receive the result 0x00 try running the Advanced Test option. When you have completed the test, please contact the Support Center with the results and our agents will be able to assist you on resolving the problem. If you require an RMA please visit the Warranty/RMA section. |
| Q: |
Does Hitachi GST provide Data Recovery Services? |
| A: |
Hitachi GST is not able to provide data recovery services, please see our Data Recovery Policy. |
| Q: |
Will I be receiving the same hard drive in return? |
| A: |
No. You will receive a different hard drive. All data and software on your returned hard drive will be lost. You may be provided with an approved alternate part number if Hitachi GST does not have stock of the same part number. You will be sent a recertified replacement unit. If the defective drive is part of a RAID environment, please contact the Support Center in your geography. |
| Q: |
Who pays for shipping? |
| A: |
The customer is responsible for shipping costs when shipping their defective hard drive to Hitachi Global Storage Technologies (GST). Hitachi GST will pay the shipping costs when shipping a replacement to the customer. |
| Q: |
When will Hitachi GST ship my replacement? |
| A: |
If product is available, your replacement hard drive(s) will ship within 2 business days after the receipt of your defective hard drive. You can expect your replacement hard drive(s) to arrive within 7 to 10 business days. Please be aware that you may experience a delay in receiving your replacement drive based on stock availability. |
| Q: |
How do I check the status of my RMA? |
| A: |
If the RMA was created online you may check the RMA status online.
Please contact the Support Center in your geography if the RMA was not created online. |
| Q: |
Hitachi Global Storage Technologies (GST) has already signed for my hard drive(s). Why is the status still “not received”? |
| A: |
This occurs when the drives are physically received at our collection centers but have not been validated against your RMA. Hitachi GST will generally process drives as “received” within two business days of receipt. However, if there are any issues with the RMA, receipt will be delayed and you may be contacted.
If you have questions or need additional information, please contact the Support Center in your geography. |
| Q: |
Why was there a bill included with my replacement hard drive(s)? |
| A: |
The paperwork that is included with the replacement drive(s) is not a bill; it is called a Pro-forma Invoice. A Pro-forma Invoice may be required for customs purposes only when a product is being imported into your country. There is no payment required for the replacement drive you received.
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All information is provided by Hitachi
Global Storage Technologies on an "AS IS" basis only. Hitachi makes
no representations or warranties, whether express or implied,
regarding the information, including the warranty of
non-infringement and non-interference and the implied warranty or
terms of merchantability, and fitness or use for a particular
purpose.
Use of information that is provided by
Hitachi is at the recipient's own risk. Hitachi provides no
assurances that any reported problems may be resolved with the use
of any information that Hitachi provides. By furnishing information,
Hitachi does not grant any licenses to any copyrights, trademarks,
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Any trademarks and product or brand names
referenced in this document are the property of their respective
owners. Please consult your Hitachi product manuals for complete
trademark information.
Any references to third parties are
provided as reference only and are not recommendations of any
products by Hitachi GST. Hitachi GST makes no warranty, implied or
otherwise, regarding the performance or reliability of these
companies or products.
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