EXTERNAL HARD DRIVES FAQS PRODUCT DOCUMENTATION DOWNLOADS DATA RECOVERY POLICY WARRANTY/RMA Return & Warranty Policy Packaging Instructions Find your serial number Data Recovery Policy India Drop off Locations Warranty Returns (RMA) Check the status of an RMA CONTACT SUPPORT   Warranty Returns (RMA) Use the steps below to determine if your drive has failed and is eligible for a warranty replacement.   STEP 1 - Troubleshooting Before requesting a return merchandise authorization (RMA), please review the following topics to see if the problem can be corrected.   Common External Drive FAQs External Drive Troubleshooting Steps How to find the hard drive on your system External Hard Drive is not recognized 3TB drive does not appear in My Computer > MORE       For Internal Hard Drives only If the FAQ articles have failed to solve the problem and you are using an Internal Hard Drive, run the Drive Fitness Test to verify the drive has malfunctioned.   STEP 2 - Verify warranty eligibility With your hard drive's serial number, check to see if your drive is still covered under HGST's warranty using the tool below.   Choose the country/region where the replacement hard disk drive will be shipped to. If your country is not listed then please return to your point of purchase. Enter Serial number: Enter the two words shown below, then select the 'Check Warranty' button.     STEP 3 - Return a product under warranty If you have verified your drive is valid for warranty by following step 2, you can create an RMA online by clicking the button below. If you need further assistance, please contact Technical Support   STEP 4 - Check the status of a return If you have created an RMA by following step 3 or by contacting the HGST Technical Support center, you can check the status of your RMA by clicking the button below. If you do not have an update and still wish to get information on the status, please contact Technical Support