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Hitachi Storage

Hitachi

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General Faqs

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How can I create an RMA for my drive?

A: To check the warranty status of your drive, and if necessary create an RMA, please visit the Warranty section of our website.

Where can I find information on RoHS compliance and Hitachi GST drives?

A: Hitachi Global Storage Technologies provides a web site specifically for RoHS/WEEE information:

RoHS/WEEE

If you have further questions regarding RoHS/WEEE, please contact our Corporate Environmental Programs personnel at eppc@hitachigst.com.

How do I make an exact copy my old hard drive and put in on the new hard drive?

A: There are several alternatives available depending on your hardware platform and operating environment.

PCs

Symantec Norton Ghost

Acronis True Image

Miray HDClone

Many laptops only have one internal drive bay. One solution is to mount the drive into an external enclosure and clone the drive. Apricorn and CMS both offer reasonably priced packages. Please visit the following sites for details:

EZ Upgrade Universal Hard Drive Upgrade Kit by Apricorn

CMS Data Transfer Kit for 2.5" Laptop Drive by CMS Products

 

The advantage of using an external enclosure is that you can use your original drive as additional storage once the cloning process is complete.

Mac

The most popular software is Carbon Copy Cloner by Mike Bombich:

Carbon Copy Cloner

My drive became locked with a password or I forgot my hard drive password. How do I gain access to my data?

A: Unfortunately, there is no way to bypass the security password feature of Hitachi hard disk drives. If the password is not known or has been misplaced, Hitachi will not be able to assist in gaining access to the data on the drive.

Where do I find drivers for my Hitachi drive?

A: All operating systems (OS) have hard disk drivers built into the OS by default. No additional drivers are required for the drive itself.

If you are being asked for drivers by the installation software or your drive is not detected during the OS installation, you may need to download the most current version of your controller or motherboard drivers. To obtain the most current version of your controller or motherboard drivers, please contact the manufacturer of your controller or motherboard or visit their web site for more information.

Is it possible to obtain a firmware upgrade for my hard drive?

A: Generally, firmware updates are provided only when a firmware update is required to resolve a specific issue. If your hard drive is working normally, there is no need to upgrade the firmware.

If you feel a firmware update is necessary or you have a question about firmware, please contact the Support Center.

In order for us to determine whether a firmware upgrade will be beneficial, please be prepared to provide a complete description of your system configuration, along with a detailed account of the problems you are experiencing. We will need the serial number(s) and part number(s) of the hard drive(s) in question and the current firmware level.

To obtain drive and firmware level information by using Hitachi’s Drive Fitness Test:

  1. Click on the Utilities menu and select Drive Info

  2. Scroll down until the firmware level (“Microcode level”) is displayed.

For more specifics about operating DFT, consult the Drive Fitness Test User's Guide.

How do I partition and format my new drive?

A: Depending on the operating system being used, there could be multiple steps involved in partitioning and formatting a drive.

For more information, please see our Partitioning and Formatting Reference Guide.

Where can I purchase Hitachi Global Storage Technologies hard disk drives?

A: You can find purchasing information and sales links in the Where to Buy section of our web site.

How can I test my drive to see if it is defective?

A: If you are experiencing problems with your drive or would just like to test the drive’s integrity, download and run the Hitachi Drive Fitness Test.

If possible, we recommend that you backup any important data before running the test. Run the quick test first. If you are experiencing problems, but receive the result 0x00 try running the Advanced Test option. When you have completed the test, please contact the Support Center with the results and our agents will be able to assist you on resolving the problem.

All information is provided by Hitachi Global Storage Technologies on an "AS IS" basis only. Hitachi makes no representations or warranties, whether express or implied, regarding the information, including the warranty of non-infringement and non-interference and the implied warranty or terms of merchantability, and fitness or use for a particular purpose.

Use of information that is provided by Hitachi is at the recipient's own risk. Hitachi provides no assurances that any reported problems may be resolved with the use of any information that Hitachi provides. By furnishing information, Hitachi does not grant any licenses to any copyrights, trademarks, patents or any other intellectual property rights.

Any trademarks and product or brand names referenced in this document are the property of their respective owners. Please consult your Hitachi product manuals for complete trademark information.

Any references to third parties are provided as reference only and are not recommendations of any products by Hitachi GST. Hitachi GST makes no warranty, implied or otherwise, regarding the performance or reliability of these companies or products.