Troubleshooting Tips

Before requesting an RMA for your HGST hard drive, take the following steps to ensure that your drive needs repair.

If your hard disk drive is not operating properly:

• External Drive Troubleshooting Steps
• Run the Drive Fitness Test to determine if drive is functional.
• Troubleshooting Guide.
• Review the installation checklists.
• Review installation and integration tips if this is a new installation.
• Look for and repair data errors.

If it is determined that the drive is defective:

• Verify the warranty status.
• Review the general terms of your warranty.