Step 1- Enter the country/region where replacement hard disk drive will be shipped.

Step 2- Enter the serial number of the drive into the Serial Number field.

-if your drive does not have a serial number please contact support

Step 3- Please ensure you ship the power adapter and cord with your return.

Failure to return your power adapter, power cord or cables may result in your RMA being rejected.

• Data Recovery Policy
• How to Find Your Serial, Part or Model Numbers
• How to Package Your HDD Return
• Warranty FAQ
• Handling End User Data on a Returned Drive